Privacy Policy

1. Introduction

Welcome to The Full Truck ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and business name
• Email address
• Phone number
• Business address and delivery locations
• Google account information (when signing in with Google)

Business Data

• Product catalogs and pricing information
• Customer lists and contact information
• Order history and transaction records
• Invoice uploads and processed data

Usage Information

• Device information and IP address
• Browser type and operating system
• Pages visited and features used
• Analytics data to improve our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your orders and manage customer relationships
• Send you order confirmations and updates
• Communicate with you about our services
• Process payments through Stripe
• Send SMS and WhatsApp notifications (with your consent)
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues

4. Data Sharing and Disclosure

We may share your information with:

Service Providers

• Firebase/Google Cloud: Database and authentication services
• Stripe: Payment processing
• Twilio: SMS and WhatsApp messaging
• Google Gemini AI: Invoice processing and data extraction
• PostHog: Analytics and product insights
• Netlify: Hosting and deployment

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Firebase Authentication and Security Rules
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure (Google Cloud Platform)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: